Mindasys Training Centre
Courses:

Bill Gates

"If you show people the problems and you show people the solutions they will be moved to act. Success is a lousy teacher. It seduces smart people into thinking they can't lose."


Peter Drucker
"This new knowledge economy will rely heavily on knowledge workers. ...the most striking growth will be in "knowledge technologists:" computer technicians, software designers, analysts in clinical labs, manufacturing technologists, paralegals."

Testimonial

"Really a good news; MindaSys helps me to improve and expand my Adobe skills. Most importantly, you having fun while you increase your intelligence power"
Dayana Aqilah
Adobe - May 2007

Enchanting Guests' Experience with CARE

Program Objectives


  • Demonstrate the desired practices of organization’s shared values on customer care
  • Practice excellence customer service to their valued customer
  • Change their practices immediately the moment they interact with customers
  • Proactively approach customers to offer assistance
  • Compose themselves, be calm and handle tough situations with guest in a professional manner
  • Sustain the excellence customer care practices towards the desired culture


COE- Learning Content

AREAS

ANCHORS

PRINCIPLES

Service Mindset Guest Experience Must do, organizations have no choice
Techniques Chain Value for Money Experience

 		Guest experience is like a chain Guest seeks for the value for their money Our experience is so different with guest’s experience
Situations & Practices Situation 1 Situation 2 Situation 3 Situation 4 Situation 5

 		Charm the guests with warm courtesy Approach the guests to offer service Act accordingly before the triggering points Respond to tough situations professionally Extend the extra mile service that will surprise the guests



See Others available Business & Management Training Program
  1. Pro-activeness Enhancement Program
  2. Leadership Excellence and Enhancement through Aptitude Development
  3. Delivering the Enlightening Learning Experience
  4. Achieving the Impossible
  5. Communication Skills for Operational Excellence
  6. Enchanting Guests' Experience with CARE
  7. Corporate Team Working with SCORE
  8. Skills to Achieve Results Program
  9. Individual & Organization Excellence with NOBLE

We are committed to offer the best and most effective training solution for you and your staff whatever your needs may be. Contact us now.


I.T Training:
| Adobe | Apple | Cisco | Microsoft | PC, Linux Software & Networking | | Security | Specialized Program
Business & Management Training:
| Business & Management Training Introduction | Pro-activeness Enhancement Program | Leadership Excellence and Enhancement through Aptitude Development
| Achieving the Impossible | Delivering the Enlightening Learning Experience | Communication Skills for Operational Excellence
| Enchanting Guests' Experience with CARE | Corporate Team Working with SCORE | Skills to Achieve Results Program
| Individual & Organization Excellence with NOBLE

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